Frequently Asked
Questions

time4bet accepts the following Philippine government-issued IDs for identity verification:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• SSS / GSIS ID
• UMID Card
• Voter's ID
• PRC Professional ID

Make sure your ID photo is clear, unobstructed, and not expired. You may also be asked to submit a selfie holding your ID for additional verification. KYC is typically completed within 24 hours on business days.

On the time4bet Login page, click the "Forgot Password" link below the login form. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes.

If you no longer have access to your registered email, contact our 24/7 live chat support team. They will guide you through an identity verification process to recover your account securely.

No. time4bet strictly enforces a one-account-per-player policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in all associated accounts being permanently closed and balances forfeited.

If you believe a duplicate account was created in error, contact our support team immediately so we can investigate and resolve the issue.

You can update your contact number, email address, and communication preferences from the Account Settings section of your dashboard. Changes to your registered name or date of birth require additional identity verification and must be requested through our support team, as these are tied to your KYC records.

In addition to GCash, time4bet supports the following payment methods for Filipino players:

• PayMaya — instant e-wallet deposits and withdrawals
• BPI Online Banking — bank transfer via BPI's online portal
• BDO Online Banking — bank transfer via BDO's online portal
• Metrobank — bank transfer via Metrobank online

All transactions are processed in Philippine Peso (₱). There are no fees charged by time4bet for deposits or withdrawals, though your bank or e-wallet provider may apply their own transaction fees.

Withdrawal processing times at time4bet depend on the method you choose:

• GCash / PayMaya: Typically processed within 1–3 hours. Most withdrawals arrive within the hour during business hours.
• BPI / BDO / Metrobank: Bank transfers are processed within 1–3 business days, depending on your bank's clearing schedule.

Before your first withdrawal, your KYC verification must be fully approved. Withdrawal requests are reviewed by our finance team before processing — this is a standard security check to protect your funds.

There are several common reasons a withdrawal may be delayed:

• Your KYC verification has not been completed or is still under review.
• You have an active bonus with wagering requirements that have not yet been met.
• The withdrawal amount triggers an additional security review (standard for large amounts).
• Your bank or e-wallet is experiencing processing delays on their end.
• The withdrawal was submitted outside of our finance team's processing hours.

If your withdrawal has been pending for more than 24 hours and none of the above apply, please contact our support team via live chat with your transaction reference number and we will investigate immediately.

The minimum deposit at time4bet is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, and Metrobank, the minimum deposit is ₱500 due to bank processing requirements.

There is no fixed maximum deposit limit for verified accounts. However, deposits above ₱50,000 in a single transaction may require additional confirmation from our finance team as part of our anti-money laundering (AML) compliance procedures.

Yes. All games at time4bet use certified Random Number Generators (RNGs) to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories to verify their integrity and compliance with international fairness standards.

Live dealer games use physical cards, wheels, and equipment operated by trained dealers in a controlled studio environment — the randomness of these games is inherent to the physical process, not software-generated.

The Return to Player (RTP) percentage for each slot game is displayed on the game's information page. RTP represents the theoretical long-term payout percentage — for example, a slot with 96% RTP will, over millions of spins, return ₱96 for every ₱100 wagered on average.

Absolutely. time4bet is fully optimised for mobile play. All games are accessible directly through your mobile browser — no app download is required. The platform works smoothly on Android and iOS devices, including popular models used in the Philippines like Samsung Galaxy, OPPO, Vivo, and iPhone.

For the best mobile experience, we recommend using an updated version of Chrome or Safari and connecting via a stable Wi-Fi or mobile data connection. Live dealer games in particular benefit from a strong connection to ensure smooth video streaming.

Many of our slot titles and specialty games offer a demo or "fun play" mode that lets you try the game without wagering real money. This is a great way to learn the rules, understand the bonus features, and get a feel for the game before committing real funds.

Demo mode is available to both registered players and guests browsing the site. Note that live dealer games and bingo rooms require a real-money account and cannot be played in demo mode, as they involve real-time interaction with dealers and other players.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be converted to withdrawable cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus becomes withdrawable.

Important points to note:

• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live dealer games may contribute less.
• Wagering requirements must be met within a specified time period — usually 7 to 30 days depending on the promotion.
• If the time limit expires before requirements are met, the bonus and any winnings derived from it will be forfeited.

Yes! time4bet regularly runs special promotions tied to Philippine holidays and major events. Past promotions have included bonus offers for Pasko (Christmas), New Year, Holy Week, Independence Day, and major sporting events like PBA playoffs, NBA Finals, and international boxing matches featuring Filipino fighters.

Keep an eye on the Promotions section of your account dashboard and make sure your notification preferences are enabled so you never miss a limited-time offer.

Yes. If you prefer to play without bonuses — for example, if you want to withdraw your winnings without meeting wagering requirements — you can opt out of bonus offers in your Account Settings under "Promotions Preferences." Once opted out, no bonuses will be automatically applied to your deposits.

You can also contact our support team to decline a specific bonus that has already been credited to your account, provided you have not yet started wagering with it.

Two-factor authentication adds an extra layer of security to your time4bet account. When enabled, you will be required to enter a one-time PIN sent to your registered mobile number each time you log in from a new device or browser.

To enable 2FA, go to Account Settings and select "Security." Toggle on the Two-Factor Authentication option and follow the on-screen instructions. We strongly recommend enabling 2FA, especially if you access your account from shared or public devices.

If you suspect unauthorized access to your time4bet account, act immediately:

• Change your password right away via the Account Settings page.
• Contact our 24/7 live chat support team and request a temporary account freeze while the issue is investigated.
• Review your recent transaction history for any unauthorized deposits or withdrawals.
• Check whether your registered email or mobile number has been changed without your knowledge.

Our security team will investigate the incident and work with you to secure your account. We may ask you to complete additional identity verification as part of the process.

Self-exclusion is a serious tool for players who feel they need a break from gambling. To self-exclude from time4bet:

• Go to Account Settings and select "Responsible Gaming."
• Choose "Self-Exclusion" and select your preferred exclusion period — options range from 6 months to permanent exclusion.
• Confirm your request. Your account will be suspended immediately and you will not be able to log in or create a new account during the exclusion period.

You can also request self-exclusion by contacting our support team directly via live chat. Self-exclusion requests are processed immediately and cannot be reversed during the chosen exclusion period.

The 21+ age requirement is mandated by Philippine gaming regulations. PAGCOR (Philippine Amusement and Gaming Corporation) sets the minimum legal age for casino-style gambling in the Philippines at 21 years old — this is stricter than many other countries, and it exists to protect younger individuals from the potential harms of gambling.

time4bet strictly enforces this requirement. All players must verify their age during the KYC process by submitting a valid government-issued ID. Any account found to belong to a player under 21 will be immediately closed and any funds will be handled in accordance with our Terms & Conditions and applicable regulations.

Problem gambling can affect anyone, regardless of how long they have been playing or how much they wager. Some warning signs to watch out for include:

• Spending more money or time gambling than you intended.
• Gambling to escape stress, anxiety, or personal problems.
• Chasing losses — continuing to play in an attempt to win back money you have lost.
• Lying to family or friends about how much you gamble.
• Neglecting work, school, or family responsibilities because of gambling.
• Feeling restless or irritable when you try to cut back on gambling.

If any of these signs resonate with you, we encourage you to use our responsible gaming tools or take a break. Visit our Responsible Gaming page for more guidance and support resources available to Filipino players.